Troubleshoot camera and microphone

If your camera or microphone aren't working, here are the first three steps to try: 

1. Refresh the page: occasionally the site may get stuck due to a small glitch, which can be resolved by refreshing the page. You may need to do a "hard" refresh, and you can find instructions on how to do that here. 
2. Try a different browser, for example, if you are using Safari, try to use Chrome or vice versa. 
3. Make sure the site's camera and microphone permissions are up to date. You can read this article on camera and microphone permissions for more information.

If you've tried the steps above and are still having issues, contact us at support@joyoflanguages.com with as much information as possible about: 

• Which page are you on, which buttons did you click and what do you see on screen? 
• The browser: for example "Chrome" or "Safari" 
• The device: for example "PC" or "ipad"

We'll do what we can to help you get set up!