How do I cancel my subscription?
You can cancel your subscription from your profile. Here's a short video on how to do that:
After you've cancelled your subscription, you'll still be able to access the platform until the end of your billing cycle. For example, if your last payment was on February 11th, you'll have access to everything until March 10th.
Customer Assistance and Feedback
We value our students and community, and take feedback seriously. If you're considering cancelling due to a problem you've experienced in the Online Italian School, we'd love to know if there is anything we can do to fix the issue and improve your experience with Joy of Languages. For example, if you are experiencing any kind of technical problems, we're happy to assist you via email, chat or Zoom call to make sure you have everything you need to get set up.
You can share your concerns and get assistance via support@joyoflanguages.com.